Effective Date: 7 August 2026

At Gorvique, we believe in providing a smooth, reliable, and customer-friendly shopping experience. Our customer support team is always ready to assist you with your orders, products, returns, replacements, and any questions you may have.

Customer Support

Our customer service team can help you with:

Order-related questions
Product information and guidance
Delivery updates
Returns and replacement requests
Refund-related queries
Payment assistance
Website-related support

We aim to provide quick and helpful solutions to ensure customer satisfaction.

Contact Us

For any assistance, please contact our support team:

Gorvique
Dubai, International City, Dubai
United Arab Emirates

Email: support@gorvique.com

Our team will respond to your request as soon as possible.

Response Time

We usually respond to customer inquiries within 24–48 business hours.

Response times may vary during weekends, public holidays, sales events, or high-volume periods.

Order Support

For order-related assistance, please provide:

Order number
Customer name
Registered email address or phone number
Details of your request
Supporting images or videos (if required)

Providing complete information helps us resolve your request faster.

Product Assistance

Our team can help you with information regarding:

Product usage
Ingredients and product details
Packaging information
Availability
Suitable product recommendations

Please read product instructions carefully before use.

Returns & Replacement Support

If you have received a damaged, incorrect, or defective product, please contact us within the applicable return period.

For return and replacement requests, customers may be required to provide:

Order details
Product images/videos
Reason for return or replacement

Our team will review the request and provide the appropriate solution.

Delivery Assistance

For delivery-related questions, customers can contact us regarding:

Order tracking
Delivery status
Delayed shipments
Delivery address issues

Once an order has been shipped, delivery timelines may depend on the courier service.

Customer Feedback

We value your feedback and suggestions.

Your reviews help us improve our products, services, and overall customer experience.

Business Information

Gorvique
Dubai, International City, Dubai
United Arab Emirates

Email: support@gorvique.com

Thank you for choosing Gorvique.