Return & Replacement Policy

Overview

At Gorvique, customer satisfaction is our priority. We offer a 7-day return and replacement policy from the date of delivery.

If 7 days have passed after receiving your order, we will not be able to offer a return, replacement, or refund.

To be eligible for a return or replacement, the product must be:

Unused and in its original condition
In the original packaging with all seals, labels, and accessories intact
Accompanied by proof of purchase or order details

Products that are used, opened, damaged, or missing original packaging may not be eligible for return or replacement.

Non-Returnable Items

For hygiene, safety, and quality reasons, certain products cannot be returned once opened or used, including:

Opened herbal products and personal care products
Opened essential oils, fragrance oils, perfumes, and aroma products
Used or opened wellness products
Products damaged due to customer handling
Items without original packaging or labels

We also cannot accept returns for:

Gift cards
Downloadable digital products
Products returned after the 7-day return period

Return & Replacement Conditions

A replacement may be provided in cases such as:

Wrong product received
Product damaged during delivery
Manufacturing defect
Missing item from the order

Customers must contact us within 7 days of delivery with:

Order number
Product details
Photos or videos showing the issue

After reviewing the request, Gorvique will confirm whether the product qualifies for replacement.

Refund Policy

Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund request.

If approved, the refund will be processed to your original payment method. The processing time may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to an error from our side, such as receiving an incorrect or defective product.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Customers are required to provide clear images or videos of the product and packaging so that our team can verify the issue and arrange a suitable solution.

Late or Missing Refunds

If you have not received your refund after approval:

Check your bank account again.
Contact your payment provider, as processing times may vary.
Contact your bank for further assistance.

If the issue continues, please contact us.

Sale Items

Discounted or promotional products may be eligible for replacement only if they are received damaged, defective, or incorrect.

Exchange / Replacement

If you need a replacement for the same product, please contact our support team:

Email: support@gorvique.com

Our team will guide you through the replacement process.

Return Shipping

Customers may be responsible for return shipping costs unless the product received was incorrect, damaged, or defective due to our mistake.

We recommend using a trackable shipping service for expensive returns, as Gorvique cannot guarantee receiving returned products without tracking confirmation.

Delivery Location

Gorvique
International City, Dubai
United Arab Emirates

Need Help?

For any questions regarding returns, replacements, or refunds, please contact: